Silent Reporter
A Novel Customer Feedback and Issue Reporting Channel
Empower citizens and customers to take an active role in maintaining their community with the innovative Silent Reporter system.
This smart solution allows individuals to easily report waste management and other issues, such as overflowing bins or missed pickups, problems with municipal or commercial property directly to your team.
Key Features:
- Easy-to-use platform for citizens to report issues
- Real-time notifications sent directly to your team
- Accurate location data embedded in each report
- Streamlined reporting process reduces delays and errors
- Top notch privacy for citizens
(no personal data is collected, no special app is required on citizens’ smartphones).
For use with a wide range of assets:
Waste management infrastructure
bins, dumpsters, compactors, etc.
Public Spaces
parks, streets, sidewalks, public washrooms, etc.
Public Transportation Hubs
bus stops, train stations, bike-share locations, etc.
Municipal Facilities
Buildings, roads, bridges, etc.
Commercial Properties
Stores, Restaurants, offices, etc.
Benefits for Municipalities:
Improve community satisfaction
with prompt issue resolution
Reduce operational costs
by offloading some of the reporting streams from traditional call centres
Enhance efficiency and effectiveness of waste management services
Benefits for Commercial Enterprises
Offload Call Centres
by creating a separate and efficient stream of communication with citizens to let them report specific problems related to your assets or services
Reduce the volume of incoming calls and emails:
allow your customer service team to focus on more complex issues
Improve your company’s reputation
by demonstrating a commitment to community engagement and responsive issue resolution
Integration Options
Extension to existing 311 municipal services
(including web, e-mails and apps), to provide a comprehensive reporting platform for citizens
Commercial CRM and helpdesk software
to streamline data flow with existing tools and processes of your organization
Independent operations
to inform about specific sets of problems with any commercial or municipal asset